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Shipping Policy

All our online store products come with free shipping, within New Zealand. All products will be well-packaged within a gift box.

For more important details, please visit this page:


We collect personal information from you, including information about your:

  • name

  • contact information

  • interactions with us

  • billing or purchase information

We collect your personal information in order to facilitate shipping and purchases, as well as to improve our online services.​ We will never sell your private information to another party. 


You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at

Refund Policy

We do not have to provide a refund if you have changed your mind about a particular product, so please choose carefully.

Repair Policy

Queen's Jewellery unconditionally guarantees to all purchasers to repair without charge, the jewellery, if broken due to defective workmanship or materials. Just return the jewellery to our store at 100 Queen Street, Auckland CBD. Sales receipt/invoice is required to secure this guarantee.

If you would like to repair your jewellery outside of this guarantee, we may provide a repair service for a charge, but this may depend on the type of jewellery and complexity of the required repair service. Please contact us or visit our store for more information.


All Prices are in New Zealand Dollars, GST inclusive

Credit / Debit Cards

Bank Deposit


Cash or EFTPOS (from our physical store)


The design of this website, Queen's Jewellery logo, name, product photos and associated descriptions, and marketing photos, are all properties of Pacific Pearl Products Limited. All copyights are reserved.

Product Photos

The appearance of our products can be affected by lighting conditions, as well as device display specifications. As such, while we aim for accuracy, the appearance in photos may differ from the products slightly. If you are concerned about this, we can give you more confidence in our product by providing additional photos from different angles and lighting conditions - please contact us. Otherwise, please visit our store in-person for the greatest accuracy.

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